If you open the app and it freezes,
try the following:
- Close the app fully. Open it again.
(How
to close an app on iPhone or Android)
- You can reinstall here from the app stores:
If after deleting and reinstalling,
you keep seeing this issue, please get in touch with EGN.
When the app freezes, it can look like this.
The app gets stuck on the EGN logo and moves
no further: